FAQ's For Kings & Queens
& Denby Pottery

Here are some of the frequently asked questions we receive from customers. Please have a look through
these Questions and Answers but if you have a problem that is not dealt with here please e-mail us at
QUESTION and we will do our best to help.
General
Who are you and where is Kings and Queens?
How can I contact you?
What is your returns/Cancellations policy ?
How do I make a complaint?
Money
How do I convert to my currency?
What are your shipping charges?
Will I have to pay import duties?
When do you charge my credit card?
Shipping
How do you ship?
How long does it take?
What happens if my parcel gets lost?
How much does shipping cost?
Shopping
How do I use the shopping basket?/How do I shop at Kings and Queens?
Can I buy discontinued Denby patterns?
Are the items you sell Seconds or Rejects?
Security
Are my credit card details safe?
Do you share my details with anyone else?
Do you have a Privacy Policy?